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Frequently Asked Questions
Q: How quickly do you respond to inquiries?
We reply to all email inquiries within 24 hours. On WhatsApp, we typically respond within 1 hour during business hours (Mon–Sat, 9am–7pm IST).
Q: What is the minimum order quantity?
MOQ varies by product: 100 kg for spices and dry fruits, 500 kg for pulses, and 1 MT for rice, sugar, and grains. Contact us if you need a smaller quantity for sampling.
Q: Can I request product samples before placing an order?
Yes, we provide samples on request. Sample cost and courier charges apply. Sample dispatch typically takes 3–5 working days from confirmation.
Q: What payment methods do you accept?
We accept T/T (Wire Transfer), L/C (Letter of Credit), and T/T against documents. Payment terms are discussed and agreed at the time of quotation.
Q: Which Incoterms do you offer?
We primarily work on FOB (Free On Board) and CIF (Cost, Insurance & Freight) terms. We can accommodate other Incoterms based on buyer requirements.