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Privacy Policy

Last updated: April 2025

1. Information We Collect

When you use voyagerexim.com, we may collect the following information:

  • Contact Information: Name, email address, phone number, country when you fill out our inquiry or contact forms.
  • Chat Data: Messages you send through our AI chatbot ("Voy"), stored to improve our service and follow up on leads.
  • Newsletter Data: Email address if you subscribe to our newsletter.
  • Technical Data: IP address, browser type, device type, pages visited — collected automatically via server logs.

2. How We Use Your Information

  • To respond to your export inquiries and send you product quotes.
  • To send newsletters and trade updates (only if you opt in).
  • To improve our website and chatbot service.
  • To prevent fraud and protect the security of our systems.
  • To comply with legal obligations under Indian law (IEC, FSSAI compliance).

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

  • Anthropic: Our AI chatbot is powered by Anthropic Claude API. Conversations may be processed by Anthropic's servers per their privacy policy.
  • Service Providers: Email, hosting, and database providers under strict data processing agreements.
  • Legal Authorities: If required by Indian law or court order.

4. Data Retention

Inquiry and chat data is retained for up to 2 years to facilitate business follow-ups. Newsletter subscriptions remain until you unsubscribe. You may request deletion of your data at any time by emailing info@voyagerexim.com .

5. Security

We implement industry-standard security measures: HTTPS encryption, rate limiting on all API endpoints, input sanitization, Content Security Policy headers, and regular security audits. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use minimal cookies — primarily for session management and analytics. We do not use advertising cookies or third-party tracking pixels.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Opt out of marketing communications at any time.

To exercise these rights, contact us at info@voyagerexim.com .

8. Contact Us

For privacy-related questions:
Voyager Exim
Shruthi Residency, Pravathi Nagar, Nizampet, Hyderabad, Telengana, India - 500090
Email: info@voyagerexim.com
Phone: +91 83093 67429